H E L P

   L O G   I N

To login to mailbox enter your username

Protected by Thawte certificate

General Questions

  • What is S-Mail?

    S-Mail® is a 100% secure web email system. It provides a very high level of protection when exchanging messages via the Internet. All your correspondence is encrypted both in transit and when stored.

    Back To Top

  • Why do I need S-Mail if I have another email account?

    Usually, ordinary e-mail services are quite convenient instruments for day to day communications, but correspondence is not protected while stored and transmitted. All messages processed by ordinary e-mail services are easy to intercept and monitor. S-Mail provides automatic and full protection for every bit of your correspondence, repeatedly encrypting it.

    Back To Top

  • Do I need an Internet connection to use S-Mail?

    S-Mail is an Internet based e-mail. To login and start working with your e-mails, you need to have Internet access.

    Back To Top

  • Do I need to install any special software to work with S-Mail?

    No, you do not. You only need a PC with an Internet connection and Internet Explorer or Netscape browser installed. All you need to do is register, and everything is ready and automatic for secure and efficient work.

    For use of S-Mail via any e-mail program such as Microsoft Outlook, Eudora, etc., we offer S-Mail Agent.

    Back To Top

  • Can I use my S-Mail address to correspond with users of other mail systems, not just S-Mail?

    Yes, you can. S-Mail users can send and receive messages from users of different mail systems. However, remember that your correspondence is fully secure only when both sender and recipient are S-Mail users.

    Back To Top

  • Can I use email software like Microsoft Outlook, Eudora, TheBat!, etc. with S-Mail?

    S-Mail supports all email software. To start working with S-Mail via your email client you need to install S-Mail Agent. It can be used FREE for a 30 day trial period. After the trial period, S-Mail Agent will be available to subscribers of Standard and Premium plans.

    Back To Top

  • Can I work in S-Mail via Mozilla or Opera browsers?

    At present, our service is not Mozilla or Opera compatible. You can find more details on our technical requirements here.

    Back To Top

  • Can I use Mac OS to work with S-Mail?

    Currently S-Mail is not Mac OS compatible. You can find more details on our technical requirements here.

    Back To Top

  • Can I use a firewall simultaneously with S-Mail?

    Yes. You just need to adjust your firewall software.

    Please allow connections from the "localhost" to the "localhost" for all ports, and outgoing connections - for standard ports: SMTP - 25, POP3 - 110, HTTP - 80, HTTPS - 443.

    You should also make sure that the settings do not prohibit Java, JavaScripts or cookies.

    Back To Top

    Return to FAQ
  •   privacy | sitemap
     ©  2001 - 2014.