As long as you pay for your account, there is no limit on the period you can keep your secure mailbox without using.

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Our Standard account users get 20 Mb. Premium plan subscribers have 75 Mb boxes. You can also order account of any volume.

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S-Mail^® does not limit the size of the outgoing messages. This size is limited by the receiver's box requirements only. However, if the size of a message with the attached files exceeds the volume of your box it will not be saved in the "Sent" folder.

Also, you will not be able to receive any messages whose size (text of a letter plus attached file) together with other letters in your box, exceeds the allowed volume. In order to avoid this we advise you to regularly clear all unnecessary messages from your box.

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Do not forget to delete unnecessary letters and keep an eye on your "Trash" folder. You can delete a specific message or a group of messages, or just clear the "Trash" folder completely by pressing the "clear" link on the right of the "Trash" folder in your S-Mail web-interface.

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Note List: You can add an email(s) here to be notified if a new message comes to your S-Mail inbox from that sender(s).

White List: You can add an email(s) here, to receive messages ONLY from white-listed addresses.

Black List: You can add an email(s) here, to block all messages from black-listed addresses.

To enable these features, please press "Options" in the upper menu of your S-Mail web-interface and follow the instructions. Make sure you do not enable both White and Black Lists at the same time!

After that, press "Add to" in the upper menu of your S-Mail web-interface and follow the instructions.

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This option adds email addresses of your respondents to your Black List or White List. To add the address to the lists:

1) Press on the line of the message which email address you want to add to the Black or White List.

2) Press "Add to" in your inbox upper menu; a new window will appear where you can choose the list.

3) Select the appropriate list and press "Add to". The email address will be added to the list you have chosen.

Attention! To enable the lists, you need to press "Options" in the upper menu of your S-Mail web-interface and follow the instructions. Make sure you do not enable both White and Black Lists at the same time - in this case you will not be able to receive a single message!

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With S-Mail you can be notified if a new message comes to your S-Mail inbox. Add to the Note List those email addresses where you want to receive the notification.

To enable the list, please press "Options" in the upper menu of your S-Mail web-interface, check "Send notification about new mail" and press the "Save changes" button. Then you will be able to add new addresses to the Note List by pressing the appropriate hyperlink in the window and following the instructions.

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Yes, you can. But for security reasons every message which contains HTML data is automatically converted into an attached file. After that you can open it as a common attached file.

It is done in this way because HTML messages running in the HTML native environment (web-based interface) are potentially harmful - they may contain a virus or malicious code to be executed while opening a message.

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In S-Mail all email messages are encrypted and thus cannot be checked for viruses and malicious content. In order to keep our service as secure as possible, we need to convert all HTML messages (excluding links and email addresses) into attachments. This prevents your system from automatically running malicious code inside an HTML file.

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Unfortunately, several email services, for example Yahoo.com, do not try to block spam within their service. Therefore, with our anti-spam system on, some letters sent from these services cannot be received by S-Mail users. If you want to receive letters from one of these services, such as Yahoo.com, then you will need to turn our service's RBL anti-spam filter off.

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Please choose "Options" - "Personal information" in the upper menu of your secure web mail interface. Enter the proper information in the appropriate fields (First name, Last name), and it will be indicated in the "From:" field of all your outgoing messages. Always press the "Save Changes" button after editing your "Options".

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We do not remove mailboxes by request. Your account will be automatically deactivated after you cancel your subscription for S-Mail services.

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